FAQs — The Compost Exchange

We ask that you place your bucket out on the sidewalk by 7:00 am on your designated pickup day. Our drivers are busy servicing our routes between 7:00am and 7:00pm on your scheduled day of service. But, even then, sometime we accidentally miss a pick up. We’re here to make it right. Use the form on our website to Report a Miss or Contact Us and we’ll send a driver out as soon as we can!
No problem. You are not required to put out your bucket each week. Your schedule is entirely up to you.

This is entirely up to you. You can keep your bucket in the corner of your kitchen, on your porch, in a garage or wherever gives you easy access to discard your food scraps throughout the week. If you store the bucket outside we do ask that you keep it secure or close to your house.
Food scraps and compost piles can attract pests, especially in warmer weather during the summer months. The best way to prevent pests is to keep the lid fully sealed. All of our buckets come with airtight lids designed to keep pests and household pets out while keeping odors in.
We have a full list of do’s and dont’s when it comes to recycling food scraps on our website. See What Can be Composted to learn more.
A good general rule of thumb is “if it grows, it’s compostable.” If you have a question about an item not explicitly on the list Contact Us, we can help.
While grass and leaves are both compostable materials, the risk might be that you’ll run out of room in your bucket. For this reason, we generally recommend that you dispose of yard waste through your municipality’s separate yard waste program.

Yes, for both our drop-off and curbside services you can pay month-to-month. Visit our Residential Services page to signup and toggle to view monthly pricing. You can cancel at any time simply by contacting us.
If you’re going to be away for an extended period (6 weeks or more), you may pause your subscription and start back up again when you return home. Contact Us, we can help set this up for you.
If you’re moving to another area that we serve with our curbside collection, simply Contact Us with your new address. We’ll update our records and ensure that your bucket is picked up at the next pickup day for your new address.
Cancellation is quick and easy.
For drop off members, next trip to your drop-off location, simply turn in your bucket and tell us you wish to end your membership.
For curbside members, simply Contact Us with your request and we will confirm via email when this request has been fulfilled.

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